Shipping & Delivery Policy

Savce: Your Hunger Assistant

1. Order Acceptance & Processing

Orders can be placed 24/7 through the Savce app or website, subject to kitchen operating hours and service area availability.
As soon as your order is successfully placed, you’ll receive a confirmation notification via app and/or email/SMS.
Orders are processed instantly. Our partner kitchens start preparing your meal fresh upon confirmation—no batching, no pre-cooked food unless stated.

We deliver within specific cities and areas as shown in our app/website at checkout.
- If your area is not covered, you will be notified before payment.
Our network includes local cloud kitchens, home chefs, and mini-restaurants that comply with hygiene and food safety standards.

Typical Delivery Window:
- Minimum: 30 minutes from the time of order confirmation
- Maximum: 60 minutes from the time of order confirmation
Actual time may vary based on:
- Order volume, kitchen workload, or specific meal prep times
- Traffic or weather conditions
- Location and distance to delivery address
During peak hours, holidays, or late-night periods, delivery times may extend slightly. We’ll communicate potential delays in real-time via the app or SMS.

We specialize in fast food delivery for late-night cravings—our team strives to keep delivery times as close to regular hours as possible.
In rare emergencies (e.g., weather, curfew, traffic jams), delivery may be delayed. Updates will be sent to you immediately via app, SMS, or support call.

Real-time tracking is available for every order—follow your food from the kitchen to your door.
Notifications for order status (accepted, being prepared, out for delivery, delivered) are pushed through the app.

All applicable delivery charges are displayed transparently at checkout before you place your order.
Delivery charges may vary based on your location, order value, and time of day (special late-night or surge fees, if any, will be clearly communicated).
No hidden fees—you pay only the total shown at checkout.

All meals are freshly packed in food-grade, sealed containers designed to retain temperature and avoid leaks or spills.
Our partners uphold strict hygiene and sanitary conditions in meal preparation and packaging.
If you receive a damaged, unsealed, or tampered package, please contact us immediately for a resolution.

Missed Delivery: If the delivery partner cannot reach you at your given address or via the provided contact number, the partner will attempt to reach out to you (call/SMS). If unreachable after 10 minutes, the order may be marked as undeliverable and subject to our cancellation policy.
Delayed Delivery: If delivery takes longer than the promised window, you’ll receive proactive communication. You may also reach out via support if your order is not delivered within 10 minutes after the max delivery time.
Refunds for Non-Delivery: If an order cannot be delivered through no fault of your own (e.g., kitchen error, delivery system issue), a full refund will be initiated as per our refund policy.

We do not deliver to areas outside our defined coverage map, containment/restricted zones, or where delivery is legally or logistically not possible. Your order will not be processed if your address falls in these zones.
You are responsible for entering correct delivery details—incorrect address or contact info may lead to delivery or refund issues.

For any complaints, delayed deliveries, or unreceived orders, please contact us at:

Our team is available to assist you promptly. If you are unsatisfied, let us know immediately; most delivery issues are resolved within 1 working day.

This policy may be updated from time to time to align with business processes or statutory changes. The latest revision’s effective date will be mentioned here. Please review this page periodically for updates.